CUSTOMER CARE

We’re here for you!

Find answers below about Products, Shipping, and Returns

Questions beyond these topics?

Check out our FAQ page for answers to a few commonly asked customer questions.

Please keep in mind that we are a small team in Customer Care.

We will respond as promptly as possible, usually within 2-5 business days.

Thank you in advance for your patience!

Have any questions or concerns? 

We’re always ready to help!

Contact us at

ShopJidae@gmail.com

RETURNS

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

 

All Returns & Exchanges must meet the following requirements:

 

Merchandise must be unworn, unwashed, undamaged and unused.

Merchandise must be free of make-up, deodorant, sunscreen or any other stains.

Merchandise must have all original tags & must be in original packaging.

The package must be postmarked within fourteen (14) days of delivery.

 

Please Note

 

Shipping and handling charges are non-refundable.

Packing slip MUST be included so we can place the order / know where and who it belongs to.

We do not reimburse your shipping charges for returns/exchanges.

Returns/exchanges are processed within 5 business days.

You will be notified via email once your return/exchange has processed.

If the item requested for exchange is unavailable, we will reimburse you.

Please note. Swimwear is non-returnable.

FAQ

Do you provide International delivery?

   We ship internationally via UPS and the U.S. Postal Service... Generally, USPS First Class MailInternational can take anywhere from ten days to three weeks to arrive at the destination country, and customs can take 3-10 days after.

How do i return an item?

Return an item by mailing the item back for a refund within 14 days or an even exchange. You are responsible for return shipping.

What is your returns policy?

 

We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 14 days of your order date when accompanied by the original eReceipt listing the price paid.

How do I track my order?

 

Once your order has been shipped a tracking number will be provided. Follow the link to the couriers website and an update on the status of your merchandise will be provided.

How can I contact your courier directly?

USPS

 1 (800) 275-8777

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UPS

 1 (800) 742-5877

What are your delivery options?

 

Standard Delivery (5 -7 Days )

Priority Delivery  (2 -3 Days)

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ShopJidae@gmail.com

 

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